HSC-25 Newcomers Services

Andersen Clinic
The 36th Medical Group Clinic is the primary source of health care at Andersen. The clinic provides the full range of services you would expect from a small community outpatient doctor's office, and will meet 90 percent of a person's health care needs, from infancy to old age. This includes pediatric and adolescent care, prenatal (obstetric) care, adult and geriatric medicine, preventive or "wellness" services, Occupational Medicine, Mental Health and Family Advocacy Services and minor surgical procedures. The clinic's professional staff includes an optometrist, a women's health nurse practitioner, a psychologist, social workers and five Primary Care Mangers (three board-certified family physicians, one certified physician assistant and one aerospace medicine physician). Every beneficiary will be assigned to a personal PCM to enhance service and allow them to become familiar with their health care provider. Ancillary support capabilities, including pharmacy, routine X-ray and laboratory services are conveniently located on site. The staff arranges referrals for those needing specialty care or services otherwise unavailable at the 36th Medical Group.

Those who need medical care not available on Guam will be airevaced to Hawaii or Okinawa. These flights all pass through Japan and require a valid passport. Therefore, family members should get a military no-fee passport before PCS to Guam.

Andersen Dental Clinic
The dental clinic is only available for active-duty members. To schedule an appointment, call 366-3211, Monday through Friday, from 7:30 am. to 4:30 p.m.

Dental care for family members is available from civilian providers by enrolling in the Family Member Dental Plan. On Guam, there are more than 30 participating civilian dentists. The dental clinic strongly encourages members to enroll their family members before leaving their current duty station. Orthodontic care is available through civilian orthodontic services on island through the Family Member Dental Plan.

Naval Hospital, Guam
Although COMNAVMARIANAS and COMNAVMAR Communications Annex both maintain branch clinics, the U.S. Naval Hospital Guam, in Agana Heights, is the primary medical provider for military members on Guam. The Naval Hospital, on 47 acres of land, handles approximately 152,000 visits in the outpatient clinics and emergency room each year. The facility admits 4,200 patients annually and delivers 800 babies in a typical year. Family members receive health care at COMNAVMAR Communications Annex, COMNAVMARIANAS clinics and the Naval Hospital. Call Central Appointments at 344-9207.

The hospital offers a broad range of medical services that include family practice, OB-GYN, pediatrics, general surgery, anesthesia, internal medicine, psychiatry, psychology, occupational health and preventive medicine, emergency medicine, dental surgery, urology, otolaryngology, ophthalmology, optometry, general care, physical therapy and social work services.

Military members reporting to Guam should enroll their family members in Tricare Prime within the first two weeks of arrival. For information, call the Tricare Service Center at (671) 344-9425.

Branch Dental Clinic
Branch Dental Clinic, Guam is at "Big Navy" in Sumay Housing, with an annex at COMNAVMAR Communications Annex. The primary mission is to maintain the dental readiness of active-duty members. Emergency dental care is available; sick call hours are 7-10 a.m. Monday through Friday.

Active-duty family members should arrive on island in good dental health, because most Naval dental services are available to non-active duty only on a space-available basis. Family members should enroll in the Tricare Active-Duty Family Member Dental Plan, which is available on Guam.

Civil Service employees and their family members are not authorized dental treatment through the Navy dental clinics.

For information about the Branch Dental Clinic and services available, call (671) 339-3175/5146.

American Red Cross
The American Red Cross is a private, nonprofit organization governed and staffed by volunteers and financed through voluntary contributions.

Red Cross services for military members include 24-hour emergency communications and financial assistance, counseling, information and referrals.

Two American Red Cross offices serve the military community on Guam. Both provide health and safety courses. Both also seek volunteers to provide leadership, teach classes and more. Call 344-9260 to contact the American Red Cross at Naval Hospital for information on services and volunteer opportunities. Information is also available from the Andersen ARC office, in Bldg. 21000. Call 366-6270 for more details.

The Navy-Marine Corps Relief Society is a private, nonprofit organization that provides emergency financial assistance and other relief services to active-duty or retired members of the Navy and Marine Corps, their family members or survivors. NMCRS assistance is available through the American Red Cross when immediate needs occur after hours.

NMCRS assistance is provided through budget counseling, loans, grants and various other services. There are no fees for assistance, and loans are interest-free. Emergency assistance includes emergency travel in time of death or illness in the immediate family, essential car repairs, assistance when pay records or allotment checks are lost, payment of medical bills after TRICARE, payment of dental bills, food, rent and utilities. Other services include visiting nurse services, spouse tuition assistance program, layettes for E-1 through E-5 new parents and a thrift shop.

NMCRS is located in the Family Service Center building at Naval Hospital. The office is open Monday through Friday from 9 a.m. to 2 p.m.; telephone 477-1881/1879.

Andersen Force Family Support Center
The Andersen Family Support Center serves as the base-level advocate for quality-of-life issues concerning its entire population. The center aims to assist service members and their families in meeting their needs while stationed on Guam. Some of the programs and services available include an information and referral service that helps customers connect with the base program or agency best suited to handle their needs. These include the Personal Financial Management Program and financial assistance through the Air Force Aid Society; spouse employment assistance services and the Job Experience Training Program; Transition Assistance Program for retiring and separating service members and their spouses; a Family Life Education Program to assist families in coping with everyday challenges; and the basewide Volunteer Resource Program.

In addition, the FSC has a complete relocation services center that provides service members and their families with support during permanent change of station moves. The center's Loan Locker maintains a stock of basic kitchen items and other household essentials families may need upon arrival or departure. Additionally, enlisted members in grades E-1 through E-4 have access to the Airman's Attic, which provides usable, donated children's and maternity clothing, household items and toys. The center also maintains a library of base videotapes, brochures and information packets on almost all military installations worldwide. The center is open from 7:30 a.m. to 4:30 p.m. For more information, call 366-8136.

Naval Family Service/Support Center
The Navy Family Service Center (NFSC), Guam, is a place where Navy single and married active-duty members and their families can obtain reliable information and assistance on a wide range of matters.

The center has three locations on Guam. The main office is located in the center of the island at the Naval Hospital compound, building 100. The COMNAVMARIANAS annex is located in southern Guam, in Barracks 15A. The COMNAVMAR Communications Annex office is located on the northern half of the island, in building 198.

NFSC provides personal, family, marital and financial counseling. All contacts with the NFSC are kept in strict confidence. For people desiring to learn new skills or improve existing ones, the center offers classes and workshops including, but not limited to parenting, child development, stress management, teen baby-sitting and CPR certification.

The Spouse Employment Assistance Program is for military spouses to receive one-on-one job placement information. It also offers a job bank of local job opportunities and coordinates job fairs targeted to the employment of family members. NFSC also offers automated job search assistance for separating and retiring service members and their families. These include the Defense Outplacement Referral System (DORS), which is a computerized employment service that matches job seekers with employers through a computer in Monterey, Calif. There are also the Transition Bulletin Board (TBB) and Federal Job Opportunity Listing, which are computerized bulletin boards listing civilian and federal jobs by location and type of job. These bulletin boards post recruitment announcements for positions ranging from managers to truck drivers.

The NFSC also offers separating and retiring service members and their spouses an array of services through its Transition Assistance Management Program, including pre-separation counseling, employment assistance, relocation assistance and benefits information for certain separating members. A Transition Assistance Program Seminar is offered to active-duty service members and their spouses within 180 days of separation/retirement. Topics include pre-separation and pre-retirement information, VA benefits, DOD-sponsored health insurance, resume preparation and interviewing skills, reserve options and financial planning. The intent of these services and benefits is to assist service members and their families in making an informed transition from military to civilian employment.

Newcomers to Guam can take advantage of various programs offered by the NFSC Relocation Assistance Program. A monthly Guam orientation program covers topics such as Guam history, marine safety, typhoon awareness, Morale, Welfare and Recreation programs, and employment on Guam. It also includes a guided island tour. Other programs include island cooking classes, and Smooth Move workshops. The loaner program offers items such as hospitality kits with dishes and cooking items, coffee pots and irons for those newly arrived or leaving the island. Car seats and portable cribs are also available for the youngest members of the family.

Other services and programs provided by the Navy Family Service Center on a continuing basis include sponsorship training, pre-deployment briefs, return and reunion briefs, Ombudsman training, Welcome Aboard Packets and computerized information about military bases worldwide.

For information or assistance, contact 344-9859 (NAVHOSP office), 333-2056 (COMNAVMARIANAS annex), or 355-5124 (COMNAVMAR Communications Annex).

Child Care
The Andersen Child Development Center offers full-day, part-day and hourly care for children aged 6 weeks to 5 years, Monday through Friday from 6:30 a.m. to 6 p.m. Part-day enrollment options for children ages 3-5 include a choice of morning or afternoon sessions. The CDC provides a safe, nurturing environment that supports a child's development while responding to the needs of the family. Fees are based on total family income. Inbound families may place their children on the waiting list by sending a completed DD Form 2606 and a copy of the sponsor's orders to the center before arriving. Call 362-1040/41 for information.

Child development centers are located at COMNAVMARIANAS, Naval Hospital and COMNAVMAR Communications Annex. Rates vary based on total income and range from $54 to $105 weekly. Waiting for availability of childcare can range from one to two months. Prospective patrons are required to fill out a wait list data card in order to be placed on the list at each facility. Drop-in care is on a space availability basis.

All local Navy bases have a Family Childcare Program offering in-home care at an average cost of $75. For information on childcare, call COMNAVMARIANAS at 564-1844, COMNAVMAR Communications Annex at 355-5502 and Naval Hospital at 477-2821.

The Counseling and Assistance Center (CAAC) and the Personal Responsibilities and Values Education and Training (PREVENT) are parts of the Navy's substance abuse program. CAAC-PREVENT, located at COMNAVMARIANAS, conducts initial screening interviews with individuals identified by their command as substance abusers, whether the substance is drugs, alcohol or food.

PREVENT is a 36-hour, nontraditional education program developed by the University of Arizona for the Navy. PREVENT supports the development of skills designed to promote overall decision making and increased resistance to negative behavior.

CAAC Guam provides Level II outpatient treatment for people identified as drug/alcohol abusers. This program allows a patient to take an in-depth look at his or her life, behavior and attitudes, and to take responsibility for his or her actions. CAAC Guam also provides outreach, Aftercare and Screening/Referral services. For information, call 339-2272.

Car Rental
Each of Guam's military installations has a car rental facility. Andersen residents can arrange transportation by visiting Payless Car Rental, in Bldg. 17002 (AMC passenger terminal), to check out the selection. The Payless Car Rental office is open daily from 8 a.m. to 6 p.m. For reservations, call 653-6945.

The one at COMNAVMARIANAS, National Car Rental, is next to the furniture mart and is open seven days a week. Hours of operation are 8 a.m. to 6 p.m. Monday through Thursday, open until 7 p.m. Friday, and open until 5 p.m. Sunday.

The Pentagon Federal Credit Union, in Bldg. 21000 on Andersen, serves the financial needs of active and retired members of the U.S. armed forces who are eligible to receive benefits or services from Andersen. They also serve working civilians assigned to the base.

PFCU offers several loan plans for new and used vehicles, Visa Classic and MasterCard Standard cards, Visa Gold, signature loans, lines of credit and stateside mortgages. The National Credit Union Administration, a U.S. government agency, insures all PFCU accounts up to $100,000. PFCU is open Monday from 9 a.m. to 5 p.m.; Tuesday through Friday from 9 a.m. to 3 p.m.; and Saturday from 9 a.m. to noon. For more information, call 653-6492.

The Bank of Guam, in Bldg. 21000 on Andersen, serves the financial needs of active and retired members of the U. S. armed forces. It also serves Andersen's working civilian population. Bank of Guam offers savings and checking accounts, unsecured and secured loans, traveler's checks, IRAs, mortgages and a MasterCard. The bank also provide services including wire transfers, acceptance of utility bill payments, cashing of savings bonds, on-line Internet banking, foreign currency exchange and cash advances on Visa and MasterCard for a $20 fee. The Bank of Guam's hours of operation are Monday through Thursday from 10 a.m. to 3 p.m., Friday from 10 a.m. to 6 p.m. The bank is closed Saturday and Sunday. For more information, call 653-8371/2/3.

Navy Federal Credit Union also has facilities to provide full service to members. Navy Federal Credit Union's Guam Member Service Center is proud to serve the men, women and families stationed on Guam. Whether you're active-duty Navy or Marine Corps or a civilian working for the Department of the Navy, you're eligible to join. In addition, retired military members and their immediate families are eligible to join.

Navy Federal offers totally free checking, high-yield savings, 24-hour account access and low-cost loans. No matter what you need - a new car, home improvements, bill consolidation, education expenses, a home computer or stereo system or just about anything else - make Navy Federal your first stop for a loan.

Whatever your lifestyle, you're always in touch with Navy Federal. Touch-Tone Teller is Navy Federal's 24-hour toll-free automated telephone transaction system. There's no charge for the service and you can use the toll-free number simply by calling 1-800-842-NFCU. All you need is your Navy Federal PIN and a touch-tone telephone. When you visit Navy Federal Online at www.navyfcu.org, you can safely and securely access all your share and loan accounts, apply for loans or purchase certificates, get the latest rate and product information and much more.

Join now and begin enjoying the benefits of membership that will last a lifetime. Call us at 477-1055/56/58.

Military Religious Activity
The chaplain service at Andersen offers worship opportunities for Christian, Jewish and Islamic faith groups and Protestant Korean-language services. The chapel also provides numerous study opportunities and auxiliary organizations for all ages.

There are two chapels on base. Chapel One is in the industrial complex, close to most work areas and less than five minutes walking time from all dormitories.

Chapel Two is at the edge of the housing area, and shares the parking lot with the Child Development Center. Andersen chaplains are available for counseling 24 hours daily. For an appointment or for information, call 366-6139 during duty hours. For emergencies during non-duty hours, contact a chaplain via the base command post by calling 366-2981.

The Navy chapels on Guam provides a variety of opportunities for religious expression. Each Navy chapel has Protestant and Roman Catholic chaplains assigned. There are Navy chapels located at COMNAVMARIANAS, COMNAVMAR Communications Annex and Naval Hospital.

Each of these chapel communities offers religious activities including daily and Sunday worship services, Sunday school, Catholic Christian Doctrine classes, Vacation Bible School, Bible studies, choirs, women's groups and many other religious and fellowship activities. Jewish services take place at Temple Shalom, in the COMNAVMARIANAS Chapel and at the Naval Hospital Chapel. To contact a chaplain or get more information through the COMNAVMARIANAS chaplain's office, call 339-2126 or 339-5138.

Environmental and Morale Leave
The primary purpose of EML is to offer military members and their families a chance to travel to certain areas in the Western Pacific or back to the U.S. Travel on EML is space-available through the Air Mobility Command terminal on Andersen. Family members may travel without sponsors. However, they do so at a lower priority. Sponsors and family members alike may take two EML trips per year. EML travel is good for 90-day periods, but is not available during the first six or last six months on island. Waivers are available on a case-by-case basis through the chain of command.

Japan, Korea, Hawaii and CONUS are EML destination sites. Each set of orders allows travelers only one final destination, but because travelers may need to take more than one AMC hop to reach that destination, there is a chance to transit other countries along the way. Once the sponsor's administrative personnel office or personnel support detachment has processed the EML papers, travelers should take their completed orders to the AMC terminal and sign up for flights.

Passengers may not wear offensive or tattered clothing or open-toed shoes aboard AMC aircraft or contracted carriers. Family members will need passports and visas for Japan and Korea.

Travel opportunities are equally available to people in the following groups: all active-duty military (regardless of grade) permanently assigned to Guam, and accompanied or unaccompanied command-sponsored family members of military members or civilian employees of the Department of Defense with a stateside hire contract.

Family members must be command-sponsored for EML. Family members 18 years of age or older may travel unaccompanied, but an eligible adult family member must accompany those under 18.

Military members and civilian employees must be on leave status for EML travel.

The Pacific Edge
The Pacific Edge is a 16-page newspaper serving the Andersen community. A private firm in no way connected with the U.S. Air Force publishes it each Thursday. The 36th Air Expeditionary Wing Public Affairs Office at Andersen prepares and provides the editorial content.

A contractor delivers the paper to all base housing residents. It is also available at all high-traffic areas on base. In addition to providing news of Andersen, PACAF, Air Force and DoD activities, the Pacicic Edge offers a free classified advertising section. Call 366-4202 for more information.

The Pacific Navigator

The Pacific Navigator, a Navy commercial enterprise newspaper, serves the entire Navy community on island, The Pacific Navigator is a 16- to 24-page newspaper, published every Thursday by a private firm in no way connected with the U.S. Navy. Editorial content is prepared, edited and provided by the COMNAVMARIANAS Public Affairs Office.

The paper is delivered to all base housing areas and is also available at all Navy high traffic areas. In addition to a wide variety of local news and activities, the Pacific Navigator offers a free classified section. Call 339-7113/5207 for information.

Guam Cable Service
Marianas Cable Vision is Guam's only cable television company. MCV is available at all military housing areas. MCV's main office is in the Calvo Commercial Bldg. in Harmon. MCV's hours of operation are from 8 a.m. to 6 p.m. Monday through Friday, and from 9 a.m. to 1 p.m. Saturday. For information, call 649-6741.

Military Channels on Guam
Andersen Air Force Base operates Andersen TV on MCV Channel 28 (Andersen AFB only). The Navy Command Channel is available on MCV Channel 53.

The military channels run computer-generated messages of interest to the military population on the island, which deal with services and recreation. ATV also runs Team Andersen update, a locally produced news and information program about base people and events.

The military channels also provide emergency information messages when necessary.

Army and Air Force Exchange Service
AAFES on Andersen has a variety of facilities to meet customer needs.

The Base Exchange provides an array of merchandise, ranging from low-cost clothing to the best in sight and sound systems. The Main BX is open Sunday through Wednesday from 10 a.m. to 6 p.m., and Thursday through Saturday from 9 a.m. to 8 p.m.

In addition to the BX, the Class Six/Shoppette conveniently offers snacks, health and beauty aids and beverages, as well as VCR/DVD rentals. It is open daily from 7 a.m. to midnight.

For the home, AAFES offers the Furniture Mart. In addition to a large variety of furniture, the store also provides household appliances such as washers, dryers and refrigerators.

Another AAFES facility is the Four Seasons/Toyland. The store offers a large selection of home and garden items, camping equipment, sporting goods, weightlifting supplements, toys and games for all ages.

AAFES also hosts numerous eateries. The Latte Stone houses Burger King, Robin Hood Sandwiches, Baskin Robbins, Anthony's Pizza and Winchell's. Finally, there is Special-T's, featuring Frank's Franks and Anthony's Pizza, conveniently located beside the Base Exchange.

Other AAFES facilities include the Car Care Center, Meehan Theater and a variety of concessions to need customer needs. They include new car sales; barber shop, beauty shop, alterations shop, specialty shop, flower shop, laundry/dry cleaners, KameraWorld, optical shop and the rosewood shop.

AAFES facilities accept an array of credit cards and offer the AAFES Deferred Payment Plan. The exchange DPP is a special in-house credit program providing affordable credit for exchange purchases. DPP offers a competitive variable interest rate, 4.75 percent above the U.S. prime rate reported in the "Money Rates" section of the Wall Street Journal.

Take advantage of your newcomers' gift packet--which contains a wide variety of discount coupons--and get to know the facilities.

Navy Exchange
The Navy Exchange complex is one of the largest in the Navy. It is similar to any large department store. Authorized patrons are offered a wide range of quality merchandise and services at the lowest possible price. In addition, the exchange offers the NEX card. The exchange operates at a profit - approximately $2 million annually with proceeds supporting the Navy's morale, welfare and recreation programs. The Navy Exchange's retail stores carry more than 60,000 different items. This includes day-to-day necessities as well as foreign merchandise.

The Navy Exchange also carries a full range of U.S.-made furnishings, air conditioners, electric and gas ranges, refrigerators, and microwave ovens.

In addition, there are mini-marts on or near naval installations, including COMNAVMARIANAS, COMNAVMAR Communications Annex, Naval Hospital and Camp Covington.

Gas stations are available at Andersen AFB, COMNAVMARIANAS, COMNAVMAR Communications Annex and Naval Hospital.

Defense Commissary Agencies (DeCA)
Guam has two commissary stores. One is at Andersen Air Force Base and the other is at COMNAVMARIANAS. You can find just about any item from a stateside commissary at the Andersen and COMNAVMARIANAS Orote Point stores. Most items arrive from the mainland weekly.

Bakery: Whether you enjoy cookies, cakes or pastries, both commissary bakeries offer a variety of homemade goodies. You can also order specialty cakes for promotion parties, birthdays or special events. Stop in to place an order or call the Andersen bakery at 366-4782 or the Orote Point bakery at 339-5177.

Deli: A good selection of fresh meats and cheeses is available. Call the Andersen deli at 366-4782 or the Orote Point deli at 339-5177 for more information.

When you're ready to check out, both commissaries have 10 checkout lanes and two express lanes.

Visit DeCA on the Internet at www.commisarries.com

Andersen (DeCA) Hours
Monday, closed
Tuesday, Wednesday and Friday, 10 a.m. to 6 p.m.
Thursday, 10 a.m. to 8 p.m.
Saturday, 8 a.m. to 5 p.m.
Sunday, 10 a.m. to 5 p.m.

Monday, 10 a.m. - 7 p.m.
Tuesday, Closed
Wednesday - Friday, 10 a.m. to 7 p.m.
Saturday and Sunday, 10 a.m. to 6 p.m.