36th Medical Group introduces locker pick-up for prescription refills

North Gate Visitor Control Center:

• Services: DBIDS pass pick-up for contractors, guests, landowners, visitors, & Veteran’s Health Information Card (VHIC) registration/pass issue
• Location: Building 14615, Off Route 9, North Gate Road, Andersen AFB, GU 96929
• Hours of Operation: Monday through Friday, 6 a.m. to 2 p.m. & Saturdays from 8 a.m. to 4 p.m. (Lunch from 11 a.m. to 12 p.m.) [Closed on Federal Holidays]
• Phone Number: 671-366-5477
• Organizational Email Box: 36sfs.vcc@us.af.mil

Pass & ID Office:

• Services: Agent Letters/Base Access Request endorsements/processing (in-person/organizational box), Government Foreign Visitor Request (FVRs), tracking number issuing for all contracts/foreign visitor requests, & Restricted Area Badge (RAB) issue/turn-in
• Location: Building 2403, Off Route 9, Arc Light Gate Road, Andersen AFB, GU 96929
• Hours of Operation: Monday through Friday, 8 a.m. to 4 p.m. (Visitor Passes from 2 p.m. to 4 p.m.) [Closed on Family Days/Federal Holidays]
• Phone Number: 671-366-5650

Organizational Email Box: 36sfs.vcc@us.af.mil

**All Contractors, Busses, Commercial Vehicles MUST go through the North Gate per 36 Wing Installation Defense Plan**

North Gate CVIA:

• Location: Building 14625 after entering North Gate
• Hours of Operation: Monday through Friday, 6 a.m. to 6 p.m. [Closed on Weekends & Federal Holidays]
• Phone Number: 671-366-2910

**Person(s) not in possession of a Military ID, DoD Civilian/Contractor ID, or active Base Access Pass MUST enter Andersen AFB through the North Gate Visitor Control Center (VCC)**

DBIDS Pre-Enrollments:

• Members and visitors can pre-enroll by following the following link https://dbids-global-enroll.dmdc.mil/preenrollui/#/landing-page or scanning the QR Code below

• PROs: Timesaver, Provides scannable QR Code, Transfers Guest Information to DBIDS Systems
• CONs: Still require guest biometrics/picture

Unescorted/Escorted Methods:

• In-Person with Guest with appropriate items
• Email 36sfs.vcc@us.af.mil via government account

**Processing takes between 5-7 business days upon receipt and is vetted in the order we receive requests**

**The sponsor will receive tracking numbers via email OR after the processing time has elapsed call 671-366-5650**

**All emailed forms must be typed out if sent digitally and all IDs must be clear/free of obstructions**

**All handwritten forms must be legible if sent digitally or brought to the Pass & ID Office**

Guests Must Have One (01) of the Following Options:

• Enhanced/Real ID
• U.S. Passports, Federal States of Micronesia, Marshal Islands, or Palau Passports OR Foreign Passports (for guests/visitors)
• Drivers License with Copy of Birth Certificate
• Green Card
• Naturalization Certificate

Sponsorship:

• U.S. Military/Dependents (16 & older), CAC Holders, DoD Civilians, Military Retirees, & Real Landowners/Verified Family Members: Up to seven (07) guests
• Active Civilian Employees/Civilian Retirees, Veterans Health Information Card (VHIC): Unable to sponsor guests

Installation Access Forms/Information:

• Agent/Assistant Letters:
  • Limit: One (01) assigned per member
  • Length: Up to 1-year
  • Assistant: Assisted access to shop at the Exchange/Commissary
  • Agent: For unassisted access to shop at the Exchange/Commissary

• Base Access Requests (BARs)/Base Access Lists (BALs):
  • BAR: Requested by off-base Company/Contractors
  • BAL: Requested by a Unit or Squadron
  • Length: Up to 1-year

• Foreign Visitor Requests (FVRs):
  • FVR Contractor: For visitors requesting access for work purposes
  • FVR Leisure: For visitors visiting for leisurely purposes

• Landowners (LOs):
  • Registered Landowners (RLs)
  • Verified Family Members (VFMs)
  • Recurring Guests (RGs)
  • Escorted Visitors (EVs)
  • Length: Up to 3-years for RLs/VFMs, 1-year for RGs, 72-hours for EVs

• Special Event Pass (SPE):
  • Purpose: For events/occasions with many guests (i.e., birthday parties, sporting events, etc.)
  • Length: Singular or Multiple-Days

• Special Purpose Pass (SPP)/ Chauffer’s Pass:
  • SPP: To assist members during family visits
  • Chauffer’s Pass: To assist members experiencing military hardship/difficulties (i.e., deployments, divorce arrangements for child drop-off/pick-up, vehicle constraints, etc.)
  • Length: Up to 1-year
  • Limit: Two (02) assigned per member

• Weekend Work Requests (WWRs)
  • WWRs: To assist companies condense multiple tracking numbers into one document allowing afterhours access to accomplish work
  • Length: Up to 1-year

**If applicable, sponsor is responsible for filling out FVR information & must attach FVR to their package**

What if my Military ID Card is expired or going to expire?

• Provide Visitor Control Center (VCC) staff with Confiscated ID Card Memorandum
• Schedule appointment through the https://idco.dmdc.osd.mil/idco/ link and present proof to VCC staff to obtain temporary pass
• Visit the https://myaccess.dmdc.osd.mil/identitymanagement/app/login to print off a family roster or DD Form 1172
• Bring two (02) forms of ID & Confiscated ID Card Memorandum to the scheduled appointment

Military Personnel Flight (MPF) – ID/CAC Card Processing

• Location: Consolidated Support Center, Building 22026, O’Malley Avenue, Yigo, GU 96929
• Hours of Operation: Monday through Friday, 8:30 a.m. to 3 p.m. (Lunch from 13:30 p.m. to 12 p.m. [Closed on Weekends, Training Days, & Federal Holidays]

Phone Number: 671-366-2276/4812