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New TRICARE features improve online capability

  • Published
  • By Capt. Damian Pardue
  • 36th Medical Group
TRICARE Online is the Military Health Systems internet point of entry that provides all Andersen Medical Group and Department of Defense beneficiaries access to available healthcare services and information through an enterprise-wide secure portal. TRICARE Online users who receive their care at Andersen or any military treatment facility can schedule appointments, order prescription refills and view their personal health data.

The new "Blue Button" feature encourages beneficiaries to actively engage in their healthcare. This TRICARE Online feature allows users access to expanded personal health data including lab results, problem lists, encounter data and also allows adult family members to book appointments for minors. These capabilities mark an expansion of the current "Blue Button" which already allows beneficiaries to access their demographic information, allergy and medication profiles.

In order to access TOL booking appointments for minors, beneficiaries can use either their DoD self-service logon or a common access card. Log on to the TRICARE online website at

From the beneficiary home page, authorized adult family members are permitted to schedule, view and cancel both primary care and select self-referral specialty appointments on behalf of:

* Themselves
* Other adult family members with permission
* Minor children under 18 years of age

Users are encouraged to establish a username and password. A "forgot password" option is available online to reset forgotten passwords.

To learn more and to gain granting access for family members, visit

For TOL customer assistance and additional information, contact the MHS customer service help desk at 1-800-600-9332. You may also contact your 36 MDG TOL Administrator at 671-366-3882.