Travel voucher policy change to take effect Published Feb. 10, 2009 By ANDERSEN AIR FORCE BASE, Guam -- Air Force Financial Management is currently undergoing the greatest single change in its 60-year history. "We - and all of Air Force Financial Management - are transforming the way we conduct business to better provide expert decision support and analysis to commanders while continuing to provide high quality financial services to all Airmen," said Maj Darnell Salley, 36th Comptroller Squadron commander. As of Feb. 27, several of Andersen's Financial Services operations are scheduled to shift to the Air Force Financial Services Center. On this date, all travel vouchers will be sent to Ellsworth Air Force Base, S.D., for processing and payment. What does this mean for our customers? Customers will still provide their travel voucher, printed from CASH Forms Lite, to the local finance office. The finance office will then scan and send the documents to the AFFSC for processing and payment. Currently, it takes about two to three business days for customers to receive reimbursement. However, after the finance office transfers the process to AFFSC, it may take up to 14 business days to receive reimbursement. Customers can obtain status on their travel claim by emailing the 36th CPTS help desk at 36CPTSHELP@andersen.af.mil. Please allow up to 24 hours for a response. Information on the Financial Services Transformation can be found on the Air Force Portal under the Life and Career tab, Money-Finance Central link. The Finance customer service hours are 9 a.m. to 3 p.m. Monday through Friday. For questions or more information, please call finance customer service at 366-1770.