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Andersen AFB Post Office transition

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Base Housing Residents
In the next few days, USPS will deliver a packet of information to Andersen AFB housing residents only. Once you receive this packet, we need you to fill out the PS Forms 1093 and 3575, bring two forms of identification to the current post office (building #21001) so that you can be issued a key to your new P.O. Box. Please complete these actions before January 4th 2012.

The new postal facility is nearly finished and will soon be ready to service the Andersen AFB community. The new Post Office is located next to the BX and the grand opening will begin with a ribbon cutting ceremony on Monday, January 9th, 2012. The new site will continue to sell stamps, postage for parcels, and money orders.

The last day for Military Family Housing (MFH) USPS door-to-door deliveries will be 7 January, 2012. All MFH residents will be issued a P.O. Box and will be able to start the application process once they receive the USPS information packet during normal business hours at the current USPS window. Residents are reminded it is their responsibility to make appropriate mailing address change notifications to utilities, magazines, newspapers, etc. Note: Once you submit the change of address form, mail will be forwarded to the new P.O. Box for 1 year.

To facilitate the transition to the new facility, all postal services on Andersen AFB will be CLOSED on January 5th, 6th, and 7th. Please plan accordingly as no mail services will be available on base during this time. Customers are reminded they can still mail items from an off-base postal facility.

APO Customers
There will be no changes for APO deliveries. Dorm residents and existing APO patrons will keep their existing PSC 251 BOX____, APO, AP 96542. APO customers have already received a notice to sign for their new mailbox combinations at the window.

As a reminder, individuals shall not utilize their unit's official mailing address to receive personal mail. The intent of each unit mailing address is solely to support official correspondence of the United States Government.

Key Dates / Actions Required Items
Nov. 14, 2011 - Two clerks at USPS window to provide full coverage during business hours. N/A
Dec. 3, 2011 - New keys available for issue from current Postal Service Center. 2 forms of ID, PS Forms 1093 and 3575
Jan. 5, 6 and 7, 2012 - All mail services closed for AAFB. N/A
Jan. 9, 2012 - Grand Opening of new Postal Service Center N/A

FAQs for Postal Service Center Transition

1. Q: Why are we transitioning to central delivery?
A: This is a joint venture between Andersen AFB and the United States Postal Service (USPS) to consolidate operations. This transition is a result of budgetary constraints.

2. Q: Will people be able to go to their P.O. Box after hours to receive mail?
A: Customers will have access to their P.O. Box, 24 hrs a day and 7 days per week.

3. Q: How many people will be on duty and what are the customer service hours?
A: The Postal Center will be staffed with two USPS employees Monday-Friday and one on Saturdays. The customer service window will be open from 9:00 am-3:00 pm Monday-Friday and 9:00-11:00 am each Saturday. The Postal Center will be closed on all Federal Holidays.

4. Q: How long will mail be auto forwarded from my street address to the P.O. Box?
A: When customers receive their keys for their P.O. Box they will also be given a change of address (COA) form. This COA is good for 12 months. We ask that all customers notify their correspondents of their new mailing address immediately when new address is known. We will work with all customers to ensure all mail is properly rerouted. It is the responsibility of the customer to notify all correspondents of their new address.

5. Q: Can we keep having mail sent to street address permanently?
A: No, as stated above we require customers to notify mailers as soon as the new address is known. Again we will work with customers to ensure that mail is properly rerouted. The P.O. Box number that will be issued to all residents will be the only address recognized by the U.S. Postal Service as a correct mailing address.

6. Q: When is the last day for home delivery?
A: The last scheduled day for home delivery is Saturday, January 7th, 2012.

7. Q: How will I receive parcels to my P.O. Box?
A: Customers will receive a notification in their P.O. Box that a parcel is available for pick up. The customer can then receive the item at the customer service window or at the parcel lockers.

8. Q: What is the process of using a parcel locker?
A: The customer will receive a key in their P.O. Box with instructions on retrieving their article from a parcel locker that is located in front of the Postal Service Center.

9. Q: What are the shipping restrictions from CONUS to P.O. Boxes?
A: All restrictions depend on the shippers. Customers should always verify shipping restrictions when ordering from CONUS or on-line vendors.

10. Q: What if P.O. Box customers are unable to receive a package because of vendor restrictions (Amazon, Ebay, Target, etc.)?
A: P.O. Box customers by exception can have packages sent to the Postal Service Center physical address.
John Doe
Bldg 24018 Carolines Ave, Box XXXX
Yigo, GU 96929

(Article courtesy of the 36th Communications Squadron)